Please inspect your package immediately prior to accepting delivery. Damages and evidence of tampering on the outer packaging must be noted on the delivery receipt by the driver.
Shipping Damage: Damages must be reported and filed with the carrier immediately. Orders lost in transit must be reported to us immediately. We are not liable for carrier damages. A claim must be filed with Freight Company to facilitate an exchange. If you received a damaged product, please report it to us within 48 hours from date of receipt. No exceptions.
Missing Item(s): Please check the packing slip that was included with your shipment. In order to fill your order quickly and efficiently with items already in stock, we may need to separate your order into multiple shipments, which will be indicated on the packing slip. If this is the case, rest assured that you will not be charged any additional shipping costs beyond those you have originally paid. You may also contact us at 1-916-403-7904 local or toll free 1-877-247-1717 for estimated delivery dates for each item shipment associated with your order.
Incorrect Items:If you received an incorrect item, this should be reported to us within 3 business days from the date of receipt. We will arrange pickup of the incorrect items. The replacement will only be sent once the original item has been received and confirmed by us. If the item returned matches the vehicle information in the listing or product description, you will be charged a 20% restocking fee plus shipping and handling charges both ways.
Incorrect Address: We are not responsible for packages shipped to the incorrect address. We are only able to ship to your PayPal address or the address entered, so please confirm that all of your information is accurate before submitting your payment.
If you would like additional information about shipping, please do not hesitate to give us a call at (888) 849-9451